HERA · Voice reception
0%
answering the line
Human-like AI voice reception · B2B · Sydney

The receptionistthat never missesa call.

HERA answers every call in your brand's voice — books, reschedules, qualifies and routes, around the clock. She sounds human, and she tells every caller she's an AI. Live in days.

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Every missed call is a customer who called your competitor next. Voicemail doesn't book. HERA picks up, every time.

01 — Why it matters

A front desk that never sleeps, never queues, never forgets.

24/7
answers day, night, weekends and holidays
0
to answer — no hold music, no queue (target)
0
calls sent to voicemail
0
typical time to go live

Capability and typical-target figures, not guaranteed outcomes. Response time depends on your telephony and call complexity.

02 — What she does

One agent, the whole front desk.

Answer

Greet & handle

Picks up on the first ring in your brand's voice, answers common questions from your own information, and holds a natural back-and-forth — not a phone tree.

Natural speechYour knowledgeYour brand voiceMultilingual
Book

Schedule & confirm

Books, reschedules and cancels straight into your calendar, sends confirmations, and follows up — so appointments actually show up.

Calendar syncConfirmationsReminders
Qualify

Qualify & route

Asks the right questions, captures the details, logs every call to your CRM, and routes hot leads and urgent calls to the right person.

Lead captureCRM loggingSmart routing
Escalate

Know when to hand off

Works from a tuned playbook and, when a call needs a human, transfers or takes a message with full context — nothing dropped.

Live transferMessage + contextHuman-in-the-loop
03 — How it works

Four steps. Live in days, not months.

01 · Connect

Point your number

Forward your existing business line — or take a new one. No new hardware, no phone system to rip out.

~1 day
02 · Train

Teach her your business

She learns your services, hours, FAQs, booking rules and tone from your own material. You approve how she sounds.

~2–3 days
03 · Go live

She starts answering

HERA takes calls against real workflows, books into your calendar, and logs to your CRM from day one.

day one
04 · Improve

Tune from real calls

Review transcripts, refine the playbook, expand what she handles. She gets better every week.

ongoing
04 — The cost of missed calls

Move the sliders. See what unanswered calls cost you a year.

Recoverable revenue · per year
$0
from roughly
0 answered calls / year
The maths
Illustrative model from your inputs: missed calls/week × 52 × conversion rate × HERA capture share × average customer value. It's a rough estimate to size the opportunity — not a quote or a guarantee. Your real numbers come out of a short pilot.
05 — The voice

Real-time, natural, and unmistakably yours.

Built by Pitch Black Industries

Sounds human. Says she isn't.

HERA runs on a real-time voice stack tuned for low latency, so conversations feel natural — she listens, waits her turn, and responds without the robotic lag. Each deployment is bespoke: your voice, your knowledge, your booking rules.

Sub-second, real-time speech — built to feel like a person, not a menu
Named and voiced for your brand; trained only on your business
Discloses she's an AI on every call — honest by default
Escalates cleanly to a human whenever a call needs one
06 — Trust & disclosure

Human-like, never deceptive.

Disclosure

Callers always know

Every caller is clearly told they're speaking with an AI assistant, not a person. It's built in, not optional — honest reception, by design.

Human handoff

A person is always reachable

HERA transfers to a human, or takes a full-context message, whenever a caller asks or a call needs judgement. She augments your team; she doesn't hide them.

Your data

Your calls, your control

Calls and transcripts belong to you, used to run and improve your own agent. Deployed for legitimate business reception only.

07 — Start

Stop missing calls.

Book a short demo and hear HERA answer for a business like yours. If it's a fit, we can have your own agent live within days.