Hera is a live AI receptionist. She answers every call, books meetings, qualifies leads, and never sleeps. Each agent is bespoke — built on our integration stack, trained on your business, voiced in your brand. Deployed in days, not quarters.
Picks up on the first ring, 24/7. Greets the caller in your brand's voice. Asks the right opening question, holds the line, never makes the caller feel like they hit a wall.
Pulls availability from your calendar, books directly. Reschedules, confirms, sends reminders. Handles the back-and-forth that costs a human receptionist half their day.
Runs the discovery question set you actually want. Filters tyre-kickers from real buyers. Logs everything to your CRM. Sends the warm ones to your inbox with a transcript.
Knows when to hand the call to a human — and to which one. "Press 1 for sales, 2 for support" replaced with a real conversation that asks and listens before routing.
Trained on your objection-handling playbook. Knows the offers, knows the boundaries, knows when to apply the softener. Doesn't break character; doesn't make promises you wouldn't.
Every call transcribed. Every decision timestamped. Daily digest to your inbox. Weekly summary to your CRM. Nothing falls through the cracks while you're not on the call.
Hera is a real, live, working agent. She books, qualifies, escalates, and logs. She is currently answering for the Black Garter venue in Rockdale NSW — the same operator who's been running adult venues for fourteen years and knows what a real call feels like.
A 30-minute call. We learn your business, your objections, your brand voice, your routing. You send your calendar, CRM, call-recordings if you have them.
We build your custom agent. Bespoke voice clone. Trained on your business, your FAQs, your objection handling. We tune the routing logic to your real org chart.
Hera answers your real number for a trial week. You sit with her on the dashboard. You flag calls, refine the script, lock in the routing. Two iterations included.
You own the playbook, the prompt library, the integration. She's yours to keep. We stay on retainer for monthly tuning — or you fly solo forever.
Australian-accent voice clone, sub-200ms latency, natural turn-taking. Bespoke per business.
Prototyping on build.nvidia.com. Production-grade inference, no waitlist. Llama family + NVIDIA-tuned domain models for turn-taking, objection handling, sentiment routing.
BYO number or use ours. PSTN, mobile, international. Full SIP for PBX integration. Call recording & transcript storage in your region (AU by default).
n8n for the boring parts (calendar sync, CRM writes, email sends). Custom routing logic for the parts n8n can't do.
Call recordings, transcripts, and conversation state in your region. AU residents get AU storage by default. SOC2 in roadmap.
NIM endpoints for prototyping. DGX Cloud H100s for fine-tuning objection-handling. On-prem RTX for inference at your premises if you want zero-data-egress.
It sounds like a person. The 11Labs Flash v2.5 voice is sub-200ms latency, with natural turn-taking, "ums," and the rhythm of an actual conversation. Most callers don't realise they're talking to an AI until they're told. We do tell them, at the natural opening beat — for legal reasons and because we don't believe in deception.
Two things, depending on the call: (a) she puts the caller on a 30-second hold, fetches the answer from your knowledge base or the live web, and continues. (b) she flags the call as needing human attention, captures the full transcript + your reason-for-handoff, and routes to the right human. The handoff has a 15-second ring timeout so the caller isn't waiting.
Yes. We port or port-forward your existing Australian number to Hera in 1–2 business days. International numbers take 3–5. We never charge for the porting. If you don't have a number, we provide one for $0/month — the cost is built into the tier.
AU customers get AU data storage by default — Cloudflare R2 in the en-Sydney region, D1 in en-Sydney. EU customers get Frankfurt. Recordings are encrypted at rest, transcription data is anonymised after 90 days unless you specify otherwise. We never sell or share call data. We are not a marketing-data broker.
No. The pattern we've seen across 11 deployments so far: the human receptionist is promoted. They stop answering the phone for the 8th time on a Tuesday and start doing the work the phone was preventing — actually closing leads, building customer relationships, training the agent. The agent handles the boring 70%; the human does the 30% that actually matters. We do not pitch Hera as a replacement; we pitch it as a tier-1 filter that lets your human do tier-1 work.
You buy the hardware (an RTX 4090 workstation, ~$4,000, or an L4 cluster for multi-site, ~$15,000) and we install the inference stack on it. Your calls never leave your premises. Useful for legal firms, medical practices, defence-adjacent work, and any operator whose data is too sensitive to transit. The monthly House tier covers the on-prem install + monthly tuning.
14 days from brief to handover for the Solo and Atelier tiers. House tier is 4–6 weeks because of the on-prem setup and custom integrations. We do not ship demos that aren't real, working, on your number.
Callers are told within the first 8 seconds of every call that they are speaking with an AI assistant. We do not believe in deception. The "Hi, this is Hera, an AI receptionist — may I help you?" opener is the first thing every caller hears.
Call audio and transcripts are stored in your region. AU customers get Cloudflare R2 Sydney by default. Recordings are encrypted at rest, transcription data is anonymised at 90 days unless you specify otherwise. We do not sell, share, or train on your call data.
If you choose a custom voice clone, you must own the rights to the source voice (yourself, an employee who has consented in writing, or a licensed voice talent). We do not clone voices of public figures, competitors, or non-consenting third parties. The clone is yours — if you leave, we delete the model and the data.
Hera will not impersonate a specific named human without their written consent. She will not make medical diagnoses, give legal advice, or provide financial recommendations. She will not pretend to be a person when asked. She is an agent in your name, with your brand voice, in your rules.